FAQ
SHIPPING
When will my order ship?
Orders placed Monday thru Friday will be processed within one (1) to two (2) business days from the date of purchase. You will receive a shipping notification email with a tracking number to confirm shipment. Any order placed on a major holiday, the weekend or after 2PM EST will be processed the following business day. We want to
make sure everything is perfect before it heads your way!
Please note that packages can take up to seven (7) business days to arrive for standard shipping. If your package has not arrived within seven (7) business days, please reach out to support@makenbelieve.com.
How much does shipping cost?
We offer FREE Standard shipping on all US orders of $75 and up! Shipping to certain states (i.e. AK, HI and PR) is $20.
Orders being shipped to P.O. Boxes will be delivered via USPS through our Standard shipping method.
Expedited and Rush shipping options are available for an additional fee.
Where do you ship?
At the moment, we ship across the U.S. (including Alaska, Hawaii and Puerto Rico), but we’re growing and can’t wait to bring make n’ believe to more places soon. Stay tuned!
Can I change my shipping address?
Please verify shipping address before completing an order. We process orders quickly and cannot guarantee that changes can be made after an order has been placed. Please email us at support@makenbelieve.com if there is an issue with the address, and we will do our best to help.
Do you ship internationally? What are your international policies?
We’re not quite there yet, but we’re working hard on it! Right now, we’re only able to ship within the United States, but we’re dreaming big and hoping to send our products to all corners of the world soon! Stay tuned for future updates – we can’t wait to share our fun with you, wherever you are!
How can I track my order?
If you have a make n’ believe account, you can track your order by clicking "Account" and then "My Orders".
PRODUCTS
What are your accessories made of? What are your safety standards?
Only the best for your little adventurer! Our jewelry is made from non-toxic, kid-friendly materials and tested to meet a number of safety standards. Every product undergoes testing at internationally approved labs to make sure they meet such safety standards, including the U.S. Consumer Product Safety Improvement Act and Prop 65 regulations. We’ve got safety covered, so you can focus on sparkling big and dreaming bigger!
Can I wear my pieces in water? Will they stay shiny?
As much as we love to splash around, it’s not the best idea to swim with your make n’ believe jewelry. Water can be a little tough, with the potential of tarnish or peeling. So, keep your sparkle safe on land (or maybe a boat!), and save your adventures for the poolside instead! 💦✨
How do I care for my make n’ believe jewelry?
If you’re like us, you’ll probably be wearing your make n’ believe pieces through all of your adventures. To keep them sparkling, simply wipe gently with a damp cloth, and make sure to dry them thoroughly. Just remember, a little care goes a long way tin keeping your pieces looking fabulous.
What age are these pieces for?
Our products are designed for children ages 3 and older and anyone who loves a bit of sparkle (we’re talking to you, Mom). Just a friendly reminder – make sure the wearer is old enough to know that jewelry is for fashion, not food.
ORDER SUPPORT
What type of payment methods do you accept?
We accept Visa, Mastercard, Discover, American Express, ShopPay, PayPal and Apple Pay.
Are gift cards available?
You bet! Our gift cards are ready to bring some extra sparkly to your gift-giving. Perfect for spreading the love of make n’ believe (and letting them pick out exactly what they want)!
Do you offer any discounts?
Absolutely! We roll out promotional offers now and then, and we’ll shout it from the rooftops on our website or send you a head’s up if you’re signed up for our notifications. Just a little reminder: we can update, change or discontinue any promotional offer or discount at any time, so keep checking back for the latest!
Help! My item arrived damaged/defective.
Oh no! We want to make it right. If your item arrives to you less than perfect, just reach out within seven (7) days of receiving your order at support@makenbelieve.com, and we’ll fix it right up for you!
Can I return or exchange my order?
Items can be returned or exchanged for store credit within thirty (30) days of delivery, as long as they are unworn, in original packaging, and accompanied by proof of purchase.
Shipping costs are non-refundable, and return shipping is the customer’s responsibility. Once we receive your return, we’ll issue store credit so you can find something that truly speaks to you.
Need help? Our support team is here to make it super easy! Email support@makenbelieve.com, and we’ll guide you through the process.
We want you to LOVE your purchase! If it’s not quite right, the next FAQ explains how returns and exchanges work.
Can I return a gift?
If you received a make n’ believe item as a gift and wish to return it, you'll need the original order details to start the process. If you don't have this information, email us at support@makenbelieve.com, and we’ll help locate it for you!
Shhh… Your secret is safe with us!
Do you offer gift wrapping or special packaging?
Not yet, but we’re working on making your gifts even more fabulous! Stay tuned for exciting updates coming soon!